What Our Clients are Saying:

I feel honored to have been taught and coached by Juliana Wilhelm and her team. Because of her skills, her dedication and the spirit of her delivery, I have become a better leader. Furthermore, I have experienced personal growth that will be with me the rest of my life.

Michelle AlexanderExecutive Director

At Capacity, we’re dedicated to enhancing the lives of those who care for others.

There comes a time in many people’s lives when they need assistance with living their life to the fullest. In order for those individuals to continue to thrive as they age, we know there needs to be qualified and heartfelt employees working in senior living communities.

Our mission is clear: We focus on empowering, enabling and transforming front line supervisors and executive leaders within the senior living industry into the types of leaders who staff desires to follow.

The result: fulfilled employees and happy residents. Fulfilled employees + happy residents = lower employee and resident turnover, higher net operating income and stronger performing communities. It’s truly a win-win-win. That is why we do what we do.


Managers spend 20 to 40% of their time dealing with conflict.

(Lipman, V., 2015)


Surveys show that 50% of employees have left their job “to get away from their manager.” 

How We Help

We train your leaders in Emotional Intelligence skills that produce long-term change. The type of change that positively transforms both people and senior living centers—bringing them to their full capacity.

(Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ)

Learn About Our Leadership Program
The Capacity Difference

We all want the type of culture where people feel as though they're being welcomed into a home. But rarely do managers know how to accomplish this from start to finish. That's where we come in. We will walk you through step-by-step of how you can truly create a culture than turns your property into a home."